Infuriating Technology (or, Crisis at the Craft Store) (or, Giselle Needs Professional Help)

by Giselle Renarde

I'm much more patient than I used to be. Much less irritable, too.

But something happened earlier in the week that really set me off: my computer started acting up.  Maybe you can relate.  There's something about electronic devices not doing what they're supposed to do that's absolutely maddening.

I can handle a lot of intense stuff pretty calmly.  I have certification (albeit lapsed) in crisis prevention and intervention. Does that mean I never have out-of-control moments myself? Nope. I had one just a couple days ago. We'll get to that.

Last week I was at Michael's (the craft store) when a man burst through the door screaming and swearing.  Customers RAN from this person, who was obviously in crisis and perhaps has mental health issues.  While he screamed that he'd lost his towel and he was having a very bad day, a staff member asked if she could help him. She spoke clearly and casually, without a hint of fear and without that demeaning therapist voice people sometimes use when they don't know what they're doing.

The man asked for a product the store didn't carry (not a towel, by the way).  The staff member made a suggestion about where he might find it, which inflamed the man because he'd already been there.  He shouted about all the stores he'd visited. Nobody had what he needed.

The staff member listened without rushing him or interrupting. She eventually suggested a store he hadn't tried, and he left without escalation. The situation was handled extremely well. When you're speaking with a person in crisis, things can go really bad really fast. Here, they didn't.

Around the same time, my computer started acting up. Slowing down. Not responding.

Annoying, right?  I'm no expert, but I couldn't figure out what the problem was. I started running scans. Scan after scan after scan.  Nothing seemed to be working. The solutions I implemented to resolve my possible problems only exacerbated them.

I can't remember exactly what set me off.  After five days of getting zero work done because all my energy was going into resolving this issue, I had a bit of a mental health event myself.  The helplessness of not being able to fix my stupid little problem culminated in an explosion of screaming, swearing, crying, rocking, and punching myself in the head (a new one, for me). I'd lost my towel. I was having a very bad day.

It was a true crisis moment, brought on by... computer problems?

When I was a teenager, I remember a teacher trying to warn me off my ex because he'd once kicked the crap out of a photocopier.

There's something about technology.  It brings out my inner rage in a way humans never can.  I used to have a printer that could provoke similar reactions, though never as intense as this event. This was a bad one. I've never hit myself before. That was new and painful and actually pretty scary.

My computer's still not working properly. Mostly, programs randomly choose not to respond for reasons that remain a mystery. When this happens, I get up and walk away and do something else for a minute.  I know I have to take a breath and distract myself or risk another meltdown.

A close friend suggested seeking professional help, meaning an IT person. That made me laugh, because when my girlfriend made that same suggestion she was talking about a healthcare professional.

I think they're both right.